What our customers say

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What our customers say was last modified: April 1st, 2018 by Admin

James Ross Jewellers

4.9

Leslie Dawes

11:01 28 Aug 19

My first visit to James Ross jewellers to get some valuations was a great experience. James was extremely helpful, even though very busy, and gave me verbal valuations for some items recently acquired. I was also looking to buy a Rolex as a present for my husband, Leslie, and with James’s help bought a beautiful watch as a total surprise - his face was a picture when he opened it! James was exceptionally helpful and was happy to change the bracelet strap as my husband prefers leather straps. Thank you. Susie Dawes.

Simon Garland

18:45 12 Aug 19

This is the second time that James Ross has made bespoke jewellery for me and each time has not disappointed at all. The friendliness and quality is second to none. I was recommended to James Ross and would recommend to anyone who wants a fabulous service and top quality. If you want the best use James Ross.

Erica Burt

07:34 04 Aug 19

More than reasonable price for re-sizing a bracelet and outstanding customer service. Many thanks

Jane Robbie

09:17 25 Jun 19

I took an old watch belonging to my Great Grandma into James to find out more about it and get an estimate to get it working gain. James was so helpful, knowledgeable & informative. Transpired when he opened it up that it was a reputable make so worth investing in. As I wasn't keen on the existing strap/bracelet, I asked if he could attach the actual watch face onto another leather cuff/strap belonging to a Great Aunt of mine from the other side of my family, which he did. I now have a beautiful watch, steeped in family history and sentimentality which I wear most days. Means such a lot. James couldn't have been more helpful and genuinely seemed to take great pleasure in restoring it for me when he heard about my family history.

Sophie BALDWIN

16:00 14 Jun 19

I bought an incredible second hand watch from James Ross Jewellers 6 years ago. Popped into today to see if he could help me increase the size of the strap and the watch was back on my wrist within 5minutes of entering the shop. James even remembered the watch from all that time ago. Fantastic after service, even 6 years down the line! Thanks so much.

Lee stunell

16:27 07 Jun 19

My sincere gratitude and thanks to James Ross for his services in helping me design and supply a beautiful engagement ring which was not only received with a "yes" but also tears of joy because it truely surpassed my fiancee's expectations despite her hinting on numerous occasions that she wanted a ring from a known high street designer. Friends and family have all mentioned how amazing the ring is and that the diamonds are incredible! The whole process was fantastic, incredibly professional but also fun! James even laid on tea and cake during my appointment. We will see you closer to the wedding James to purchase the rings.

Chris Walker

12:03 06 Jun 19

Our experience at James Ross Jewellers was extremely satisfying and rewarding. We wanted to create a bespoke item of jewellery based on a piece belonging to my late mother-in-law. James was able to put forward some ideas, and together we came up with a lovely design resulting in the production of a stunning ring. We recommend James Ross for all your jewellery requirements, and if you find yourself in his shop and would like to see this fine creation, we are sure James would show you a photo!

Ian Saunders

18:24 22 May 19

I only came in to get my watch strap replaced Fantastic service, from a really knowledgeable man. James was really helpful from the outset, and was keen to help in anyway he could He replaced my watch strap, right there and then, and gave me some history of my watch I had no idea about I would thoroughly recommend James Ross Jewellers to anyone

Jane Eacott

00:11 27 Apr 19

I recently took my first marathon medal to be engraved as James had advertised he would be donating all proceeds to charity. Excellent service

David Lewis

19:38 18 Apr 19

James has provided me with countless services ranging from a watch restoration to specific requirements on jewellery purchases and also purchasing some scrap precious metals for me. Whatever the service James is always knowledgeable, honest and friendly. I would highly recommend James for special occasions and also run of the mill watch/jewellery servicing. His reviews and reputation preceded him.

Bob Lyn

22:59 29 Mar 19

Traditional jeweller who carried out good quality restoration of a gold ring with inlaid precious stone for us on the premises, in good time for a reasonable price. James the proprietor was attentive and gave us confidence that he and his team could do the job, and they did! He was recommended by another member of our family who had had other work done.

Justin Lambert

13:25 26 Jan 19

Fantastic service. I didn’t think my watch could be repaired. It’s 70 years old! I had it back to me within a week and it works better than ever. Very happy.

Tom Boughton

13:13 04 Dec 18

I recently inherited a 1940's Zenith watch from my grandfather in Australia - decided I would take it straight to James as i'd heard and read such good things. Safe to say i will most definitely use him again. A* service all the way through the restoration for this watch and couldn't be more satisfied with the outcome. The watch was returned in factory condition, in a timely manner and with a valuation as promised. 100% recommend if you're looking for good service and fair prices. Thank you James!

Samuel Dunn

13:48 24 Mar 18

I've just left James Ross Jewellers in Portslade and compelled to write a review thanking the manager for kindly putting a pin into my new watch, that I had lost. I must add he did it for free as a gesture. Would certainly recommend and return as soon as I need to.

Ryan Fyfe

11:17 19 Mar 18

I’ve been to James for a couple of watch alternations now and could not fault his service – not only is he friendly but extremely professional and knowledgeable too! Highly recommended, I will not be going anywhere else for any future alternations/jewellery purchases! Very happy customer indeed, thank you James!

Emma Roper

11:00 16 Mar 18

I had both my Grandmothers Engagement Ring & my Nanny's wedding ring resized and restored for my own wedding and I was blown away bu the service, price and result. I am lucky that James Ross is only a stones throw away from my house but having been so delighted with their work, service and expertise, i will never go anywhere else and will tell all my friends and family to visit James Ross. Thank you so much! I am a very very happy customer.

Richard Atkins

09:35 14 Dec 17

I have used James' services many times. He has serviced watches for me. My family, friends and colleagues have brought watches from him. James provided wedding and engagement rings for myself and my wife. Fantastic service, friendly, attentive and always on time. The quality of his product is superb. I would recommend him to anyone.

Steve S.

13:55 18 Nov 17

My wife bought me a beautiful vintage Omega Constellation from James Ross. Just two days later I had a heart-stopping moment, as the watch accidentally slipped out of my hand. While it didn't look damaged it had stopped working, so I brought it James to ask his advice. It was back in a week and he ended up repairing it at no charge. Enthusiastic and understanding, James went above and beyond and I'd have no hesitation in recommending James Ross Jewellers.

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Tuesday 9:00am - 5:00pm

Wednesday 9:30am - 4:00pm

Thursday 9:00am - 4:30pm

Friday 9:00am - 5:00pm

Saturday 9:00am - 5:00pm

Sunday and Bank Holidays Closed

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